4play's Privacy Policy — Your data is safe with us

The first and most important part of 4play's Privacy Policy covers what data we collect and why. There are several ways your information may be collected while you use our platform. Full details are outlined below.

Information you provide directly

Information you voluntarily provide during registration and account use includes:

• Identity Information: Full name, date of birth, nationality
• Contact details: Email address, mobile number, current address
• Account Information: Username, password (encrypted)
• KYC Documents: Copy of National ID, passport, or driving license
• Payment Information: Mobile banking number, bank account details

Automatically collected information

When you use the 4play website or app, certain information is collected automatically:

• Device Information: Device type, operating system, browser version
• Network Information: IP address, location (country/city level only)
• Usage Information: Pages visited, time spent, buttons clicked
• Gaming activity: Bet history, transaction records, bonus usage

4play uses the data it collects solely for specific, legitimate purposes. No information is ever used beyond its stated intent. Our Privacy Policy follows a zero-compromise approach in this regard.

Primary Use

• To create, manage, and secure your account
• To process deposits and withdrawals
• For KYC verification and age confirmation
• To provide customer support and resolve complaints
• To prevent fraud, money laundering, and financial crime

Excessive Use

• To improve the platform experience and deliver personalized offers
• To monitor and support responsible gaming programs
• To meet legal obligations and prepare regulatory reports
• To identify and resolve technical issues
• To send you promotional communications with your consent

4play never sells your data. However, limited information may be shared with trusted third parties under specific circumstances.

Approved Third Parties

Cookies are small data files stored in your browser. 4play uses cookies to enhance your experience and ensure the platform functions properly.

Cookie type

• Essential Cookies: Login sessions and security tokens — the platform cannot function without these
• Functional Cookies: Remembers your language preference and display settings
• Analytics cookies: To understand which pages are viewed most — fully anonymised
• Marketing Cookies: Only activated with your consent

You can turn off non-essential cookies at any time through your browser settings, though some features may become limited.

Data security is one of the core pillars of 4play's privacy policy. We follow the highest industry security standards to ensure your personal information stays completely safe.

Technical security

• SSL/TLS Encryption: 256-bit encryption on all data transmissions
• End-to-End Encryption: Special protection for sensitive data
• Firewall & DDoS protection: Robust server-level protection
• Two-factor authentication (2FA): An extra layer of security for your account
• Regular Security Audits: Periodic audits conducted by external specialists

Organizational Security

• Only authorized personnel can access sensitive data
• All staff are trained in data privacy and have signed NDAs
• Data access logs are reviewed on a regular basis
• A clear response plan is in place for security breaches

4play does not retain data beyond what is necessary. Our privacy policy sets clear retention periods for all information we hold.

Once the retention period expires, your data is securely deleted or fully anonymized so you can no longer be identified.

4play's Privacy Policy gives you full control over your data. The rights listed below are yours and can be exercised at any time.

• Right to Know: You can request to know what information we hold about you
• Right to Rectification: You can request corrections to any inaccurate or outdated information
• Right to Erasure: You may request deletion of your data under certain conditions
• Right to restrict processing: You can request that we limit how your information is used in certain cases
• Right to Data Portability: You can receive your data in a machine-readable format
• Right to Object: You may object to marketing or profiling
• Right to Withdraw Consent: You can withdraw your consent at any time

4play strictly prohibits registration and use by anyone under the age of 18. Our privacy policy ensures we never knowingly collect or process data from minors.

Age is verified at registration and reconfirmed during the KYC process. If an account holder is found to be a minor, their account will be immediately closed and any collected data will be deleted.

4play uses internationally standard server infrastructure. In some cases, your data may be processed or stored on servers in different countries, though all transfers are carried out under strict security standards.

Countries where your data may be transferred are subject to privacy laws equivalent to or stronger than our own policy. We use Standard Contractual Clauses (SCC) to ensure equivalent protection is maintained.

4play may update this privacy policy from time to time. For significant changes, you will be notified in advance via your registered email or a platform notification.

The date of each update will be noted at the top of the page. Continued use of the platform after any changes constitutes your acceptance of the updated policy. If you do not agree with any changes, please contact us at support@4play.wine.

Contact us for any questions, requests, or concerns about our privacy policy. Our dedicated privacy team is ready to assist you with everything.

• Email: support@4play.wine
• Live chat: Chat with us directly after logging into the platform
• Help Center: Help Center Page View
• Terms & Conditions: Read Here

For data protection complaints, we guarantee a formal response within 30 days.