Legal & Policy

4play Terms & Conditions — Know before you use

Please read these Terms & Conditions carefully before using the 4play platform. They define the rights and responsibilities of both you and us. We've written everything in clear, plain Bengali so it's easy to understand.

Last Updated: January 2026
Legal Agreement
By registering, you agree to
  • Account Registration & Verification
  • Bonus & Promotion Terms
  • Payment & Withdrawal Policy
  • Prohibited Activities
  • Account Closure & Appeals

Key Sections of the Terms & Conditions

Account & Registration
Each person may register only one account. Registration must be completed with accurate information, and no one under 18 is eligible to open an account.
Bonuses & Promotions
Each bonus carries its own wagering requirements. Misuse of bonuses may result in account termination. Withdrawals are not permitted until all conditions have been fulfilled.
Payments & Withdrawals
Deposits and withdrawals must be made under the same name. Third-party payments are not accepted. KYC verification is mandatory before any withdrawal.
Prohibited Activities
Fraud, money laundering, operating multiple accounts, bonus abuse, and gaining unfair advantages through software are strictly prohibited.
Account Security
Keep your password and login details confidential. If you notice any unusual activity on your account, contact support immediately.
Responsible Gaming
4play is committed to responsible gaming. Features like deposit limits and self-exclusion are all available free of charge.

General Terms

By using the 4play (hereinafter referred to as "the Platform" or "we") website and mobile application, you are deemed to have accepted these Terms & Conditions. This agreement constitutes a legally binding contract between you and 4play.

4play reserves the right to update these Terms & Conditions at any time. Continued use of the platform after any changes will be taken as acceptance of the revised terms. We recommend visiting this page regularly to stay informed.

Important Notice
These Terms & Conditions are written in Bengali. In the event of any dispute, the Bengali version shall be considered definitive. The platform operates solely for lawful entertainment purposes.

To use this platform, you must:

  • Must be at least 18 years of age
  • Your account must be registered in your own name
  • Accurate and truthful information must be provided
  • Online gaming must be legally permitted in your jurisdiction
  • All sections of these Terms & Conditions must be complied with

Account Registration

Registration on 4play is completely free. You will be required to provide accurate personal information during sign-up — including your full name, date of birth, email address, and mobile number. Accounts created with false information may be terminated at any time.

One Account Policy

Only one account is permitted per person, household address, phone number, email address, payment method, or device. If multiple accounts are found, all will be suspended and balances forfeited.

Age Verification

No one under the age of 18 is permitted to use 4play. By registering, you confirm that you are at least 18 years old. Government-issued ID may be requested at any time to verify your age.

Subject Requirements
Minimum Age 18 years
Number of Accounts Maximum 1 per person
Accuracy of Information Must be accurate and up to date
Password At least 8 characters, mixed character types
Email Verification Mandatory within 24 hours of registration

Identity Verification (KYC)

4play complies with international anti-money laundering policies. For this reason, all users must complete a KYC (Know Your Customer) verification process before making a withdrawal. This is not only for your own protection — it also helps maintain the security of the platform.

Documents Required for KYC

  • ID Document: National ID (NID), Passport, or Driving License
  • Proof of Address: Utility bill or bank statement (issued within the last 3 months)
  • Payment Verification: Screenshot or statement of the payment method used
  • Selfie: Selfie holding your ID (if required)
Verification Time
KYC verification is typically completed within 24 to 72 hours. Complex cases may take up to 5 business days. Withdrawals may be temporarily put on hold while verification is in progress.

Submitting false or forged documents will result in permanent account closure and may be reported to the relevant authorities.

Deposit Policy

4play supports deposits via Mobile Pay, Nagad, Rocket, and more. Before depositing, please ensure your payment method is registered in your own name.

Deposit Limits & Conditions

  • Minimum Deposit: ৳300
  • Maximum single deposit: ৳5,00,000
  • Deposits are typically credited to your account instantly
  • Third-party deposits are not accepted
  • Cryptocurrency deposits are not currently available
What to Do If You Have a Deposit Issue
If your account balance hasn't updated after a deposit, contact support with your transaction ID. Issues are typically resolved within 30 minutes.

4play does not charge any additional fees on deposits. However, your payment provider may apply their own charges, which are entirely your responsibility.

Withdrawal Policy

Your account must have completed KYC verification before you can withdraw winnings. Withdrawals can only be made to the same payment method used for the deposit.

Withdrawal Limits

Payment Methods Minimum Maximum (Daily) Processing Time
Mobile Pay ৳500 ৳2,00,000 1–6 hours
Nagad ৳500 ৳2,00,000 1–6 hours
Rocket ৳500 ৳1,50,000 2–12 hours
Bank Transfer ৳1,000 ৳5,00,000 1–3 business days

Withdrawal Terms

  • Withdrawals from bonus balance are only permitted after the wagering requirements have been met
  • Withdrawals may be temporarily suspended in cases of suspicious activity
  • A withdrawal request can only be cancelled before it has been processed
  • Withdrawals exceeding ৳25 lakh per year may require additional documentation

Bonus & Promotion Terms

By accepting any bonus or promotional offer from 4play, you agree to the associated terms and conditions. Each bonus carries its own wagering requirements, validity period, and usage restrictions.

General Bonus Terms

  • Welcome bonus is for new members only — available once on the first deposit
  • To qualify for a bonus, deposits must be made through the method specified by the promotion
  • Withdrawing before meeting the wagering requirements will result in the forfeiture of the bonus and any associated winnings
  • Bonus validity is typically 7 to 30 days — check the specific offer page for details
  • Multiple bonuses cannot be active at the same time unless explicitly permitted
Warning on Bonus Abuse
Any attempt to exploit the bonus system — such as claiming bonuses through multiple accounts or meeting wagering requirements with low-risk bets — is a punishable offence. All bonuses and winnings will be forfeited and the account will be permanently closed.

Cashback & Rewards

Separate terms apply to weekly cashback and loyalty rewards. Cashback is generally calculated as a set percentage of net losses and may be directly withdrawable — refer to the specific offer page for full details.

Betting Rules

Keep these rules in mind before placing a bet on any sports event or game on 4play. Once a bet is confirmed, it cannot be changed or cancelled.

General Betting Rules

  • All bets will be deducted from your real-money balance — betting with bonus balance is possible but subject to separate rules
  • Minimum Bet: ৳10
  • Maximum single bet: set individually per event
  • If an event is cancelled, the stake for that bet will be refunded
  • If a bet is incomplete due to a technical issue, 4play's decision is final

Live Betting

In live betting, odds change in real time. The odds displayed at the moment you place your bet are final — if the odds shift due to a slight delay, your bet may be rejected. This is standard practice across all live betting platforms.

Casino Games

Slots, table games, and Live Casino each have their own RTP (Return to Player) and rules. We recommend reading the rules before starting any game. If a software error produces an incorrect outcome, that round will be declared void.

Prohibited Activities

Involvement in any of the activities listed below will result in permanent account closure and full forfeiture of all balances. In serious cases, legal action may be taken.

  • Multiple Accounts: Operating multiple accounts under different identities or across multiple devices
  • Fraud: Fraudulent documents, false information, or deceptive activity
  • Money Laundering: Using the platform for illegal money laundering or fund transfers
  • Bonus Abuse: Abusing the bonus system
  • Software Used: Use of automated betting bots, hacking tools, or any cheat software
  • Account Sharing: Allowing someone else to use your account
  • Chargeback: Initiating unjustified chargebacks against legitimate transactions
  • Third-Party Payments: Depositing using another person's account or card
Our Security Measures
4play's advanced fraud detection system runs 24/7. Any unusual activity is flagged automatically. We make no compromises when it comes to protecting legitimate players.

Account Closure & Suspension

4play reserves the right to suspend or terminate any account at any time and for any reason. Advance notice is generally provided unless the closure is due to a policy violation.

Reasons for Account Closure

  • Terms & Conditions Violations
  • Extended inactivity (over 12 months)
  • At the user's own request
  • KYC Verification Failure
  • For legal or regulatory compliance

Appeals Process

If your account is closed, you may appeal within 30 days by emailing support@4play.wine. Please include the reason and any supporting evidence. Our team will respond within 15 business days.

If a valid balance remains at the time of account closure and no policy violations have occurred, that amount will be refunded.

Privacy & Data Protection

Protecting your personal information is our priority. 4play never sells your data to third parties. For full details on how your information is used, please see our Privacy Policy page.

The information we collect is used solely for:

  • For account management and verification
  • For payment processing
  • For customer support purposes
  • For fraud prevention purposes
  • To meet legal and regulatory obligations
Data Encryption
All data is secured with SSL/TLS encryption. Payment information is stored in compliance with PCI-DSS standards. Your password is never stored in plain text.

Terms Change Policy

4play reserves the right to modify, add to, or remove any part of these terms and conditions at any time. For significant changes, advance notice will be provided via your registered email or a platform notification.

Continued use of the platform after any changes are made will be considered acceptance of the updated terms. If you do not agree with a change, you have the option to close your account.

Contact & Complaints

If you have any questions or complaints about these Terms & Conditions, please reach out to our support team. We aim to respond within 24 hours.

  • Email: support@4play.wine
  • Live Chat: Log in to the platform and start a chat directly
  • Help Center: Help Center page View
  • FAQ: Frequently Asked Questions FAQ page Available

Once your complaint is submitted, you will receive a reference number to track its progress.

Done reading the terms? Get started now

Register with 4play and get started with a welcome bonus. You're welcome to a safe, transparent, and trusted platform.

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